BillyBets Privacy Policy

At BillyBets, we take your privacy seriously and are committed to protecting the personal information you share with us. This BillyBets Casino Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website, register an account, or use our gaming and betting services. By using BillyBets, you agree to the practices described below.

Information We Collect

We at BillyBets gather personal data when you register for an account, make a deposit, or contact our support team. This information helps us verify your identity, comply with our licensing obligations under Anjouan Gaming, and deliver a secure experience across our casino and sportsbook products.

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We gather payment and transaction data when you deposit or withdraw funds using Visa, Mastercard, MiFinity, Skrill, or cryptocurrencies such as Bitcoin, Ethereum, Litecoin, TRX, BNB, DOGE, Solana, Cardano, USDT and USDC
• We track your gaming activity, betting history, and bonus usage to manage your account and our loyalty program
• We record technical data including IP address, device type, browser, and login timestamps
• We retain communication records from LiveChat, email and our Help Centre

How We Use Your Information

Our BillyBets platform uses your personal data for legitimate business and regulatory purposes. We process your information to operate your account, deliver promotions, and ensure fair and secure gameplay across our 12,000+ games and sportsbook markets.

• We use your data to verify your identity and prevent fraud, money laundering and underage gambling
• We use your information to process deposits and withdrawals in accordance with our payment limits and VIP level structure
• We send account updates, promotional offers, and bonus notifications unless you opt out
• We analyze your activity to personalize offers and manage our 5-level VIP loyalty program
• We use data to investigate complaints, enforce our Terms, and comply with Anjouan Gaming requirements

Legal Basis and Compliance

We at BillyBets Casino process personal data under our license issued by Anjouan Gaming, Government of the Autonomous Island of Anjouan, Union of Comoros (ALSI-152406028-FI2). Our data handling practices are designed to meet applicable data protection standards while supporting responsible gambling and anti-fraud obligations. Here at BillyBets, we do not knowingly offer services to residents of restricted jurisdictions, including but not limited to the United States, United Kingdom, Ukraine, Russia, and other listed countries.

Sharing Your Information

We do not sell your personal data to third parties. However, our BillyBets operations may require sharing limited information with trusted partners to deliver our services effectively.

• We share data with payment processors to complete deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We may disclose data to regulators, law enforcement, or auditors when legally required
• We share data with game providers such as Amusnet, Spinomenal, Playtech and ELA Games solely to operate gameplay features
• Our company may share information with affiliated service providers under strict confidentiality agreements

Cookies and Tracking Technologies

Our BillyBets website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site performance. You can manage cookie settings through your browser, though disabling cookies may affect certain website functions, including login and personalized promotions.

Data Security

We implement industry-standard security measures to protect your personal and financial information. Player funds are kept in separate client bank accounts, and our systems use encryption and access controls to prevent unauthorized access. Despite these measures, no method of online transmission is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting and dispute-resolution requirements. If your account becomes inactive for 180 days, a monthly administration fee may apply until the balance reaches zero, and we may retain your data throughout this period and beyond as required by law.

Your Rights

You have certain rights regarding the personal information we hold about you. We aim to respond to all legitimate requests in a timely manner.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory obligations
• You may object to or restrict certain types of data processing
• You may withdraw consent for marketing communications at any time

Self-Exclusion and Responsible Gambling Data

If you choose to self-exclude or set deposit and betting limits, we retain this information to ensure your request is honored across our platform. Our BillyBets Casino team uses this data solely for responsible gambling purposes and compliance with our licensing conditions.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, you can reach our support team via LiveChat, available 24/7, through our Help Centre, or by emailing cs@billybets.com. We are here to help with any privacy-related concerns regarding your BillyBets account, deposits, withdrawals, or use of our casino and sportsbook services.